Our company provided comprehensive IT services focused on troubleshooting complex problems within a virtualized Windows server IT infrastructure. Our expertise included IT-Service Management, incident handling, and setting up Citrix XenApp and XenDesktop environments. We managed existing customer landscapes within Citrix, handled software distribution and deployment, and offered 2nd and 3rd level support and troubleshooting. Additionally, we administered Active Directory users, groups, and computers, created and managed group policies using GPMC, and developed PowerShell scripts for automation and efficiency.
Over 1,000 users benefited from our services.
The scope of our services involved addressing and resolving intricate technical issues within diverse and dynamic IT environments, often requiring tailored solutions and rapid response to critical incidents.
Our service engagements spanned over 3 years, ensuring long-term support and continuous improvement for our clients.
This comprehensive service package ensured that our clients' IT operations ran smoothly, securely, and efficiently, allowing them to focus on their core business objectives.
